FAQs : Information about Sandals and Beaches Resorts

Frequently Asked Questions About Sandals and Beaches Resorts

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If you want to transfer your Sandals or Beaches booking, click here.
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  • How do I contact Sandals or Beaches Resorts?

It’s Easy. For Sandals, Call 1-(888) 726-3257 (1-888-SANDALS), and for Beaches, call 1-888-232-2437 (1-888-BEACHES).

Sandals Grande St. Lucian

That’s a tough question. I suggest you try them all. Some people say Jamaica, others say Antigua. Read some more here.

Sandals Grande Antigua
  • What is included in a Sandals and Beaches Resort vacation?

So Much! Food, drinks, luxury accommodations, entertainment, water fun, and more! Click Here for more information!

Sandals Negril Luxury Resort Vacation All Inclusive Adults Only
  • Can I book a destination wedding at Sandals or Beaches Resorts.

Yes. Just contact me! Both resorts offer customizable wedding packages, such as:
• Free wedding option with minimum stay
• On-site coordinators
• Honeymoon upgrades
• Group rates for guests

  • Do I need a passport to travel to a Sandals or Beaches resort?

Yep. If you are traveling from the U.S. or Canada to a resort outside your home country (such as Jamaica, St. Lucia, Bahamas, Barbados, Turks & Caicos, Grenada or any other of the Resorts), you’ll need a valid passport.

  • Are gratuities included at Beaches and Sandals Resorts?

Yes. Tipping is not required or expected at most Sandals or Beaches Resorts, except for optional tipping of Butlers (encouraged), Spa staff, Off-property excursions and transportation, and other staff as appreciated.

  • What’s the difference between Sandals and Beaches Resorts?

Sandals is adults-only (18+), perfect for couples, honeymoons, and romantic getaways. Ooh la la.

Beaches is family-friendly fun, and caters to kids, teens, and multigenerational families. Adults love them, too.

  • Are there adults-only areas at Beaches Resorts?

Nope. Beaches is a family resort, but there are quiet pools and adults-only dining areas in select resorts.

Beaches Negril Jamaica
  • Are there any nude beaches at Sandals Resorts? Is Nudity Acceptable?

No, but . . . Read More

  • Is there Wi-Fi at Beaches and Sandals Resorts?

Yes. Wi-Fi is free at both resorts, Sandals and Beaches, and available in rooms and public areas. Enjoy, but try not to do any work while you are there!

Sandals and Beaches Resorts Wifi
  • Do Beaches and Sandals offer room service?

Yes, in Club Level and Butler suites. And it is available 24/7 in the Butler Elite rooms.

  • Are Beaches and Sandals Resorts accessible for people with disabilities?

Yes. Most resorts offer accessible rooms and amenities for guests with mobility or sensory impairments. Be sure to confirm availability at your preferred location, or I can help you with this if you contact me.

  • Do Beaches Resorts have babysitting available?

Yes, they call it Kids Camp, and it’s for kids 0 to 17 years old! And it’s free. Private childcare is also available for an extra fee. You can read more about these options here, and I can help you book these services.

  • Can you get baby supplies at Beaches Resorts?

Yes. You can request cribs,
high chairs, strollers, bottle warmers and even baby food. I can certainly help you with these options. Just contact me.

  • Can you book Sandals and Beaches Resort through a travel agent?

Yes. I know a good travel agent that can help you out! Why should you use a travel agent? Well, the prices are the same, there are no extra fees, you may get extra perks, and if anything goes crazy, you can contact me and I will work it out for you.

Yes! Beaches is the first resort company in the world to complete the rigorous IBCCES training and Autism Certification! Read more here.

Roger Hunt: Sandals and Beaches Travel Agent Specialist

A babymoon is a special getaway for expectant parents to relax and connect before their baby arrives. It’s like a honeymoon—but tailored for the unique needs of pregnancy, focusing on rest, pampering, and quality time. Think spa treatments, scenic sunsets, and plenty of comfy pillows—because soon, sleep might become a luxury of the past!

Babymoon at Luxurious Sandals Resorts

Yep. They have closed and are renovating the property will be opening new properties in 2026! Beaches Negril is a great option.

Roger Hunt: Sandals and Beaches Travel Agent Specialist

Sandals epitomizes refined luxury, offering unparalleled privacy and romance through exquisite all-inclusive amenities, dedicated butler service, and breathtaking Caribbean locales, making it the quintessential choice for discerning newlyweds.

Honeymoon at Luxurious Sandals Resorts

Yes, Sandals Resorts are truly all-inclusive—and then some. Your stay includes unlimited gourmet meals, premium cocktails and Robert Mondavi wines, water and land sports (including scuba diving for certified divers), airport transfers, entertainment, and complimentary Wi-Fi. Learn more about what’s included.

Kelly's Dockside Bar and Grill Sandals Ochi

Sandals and Beaches Resorts maintain a strict no-pets policy to ensure the safety and comfort of all guests. However, service animals that meet the requirements set by local island authorities may be permitted. Guests are encouraged to check the official government website of their destination island for the most accurate and up-to-date regulations before traveling. More Info Here.

Service Animals and Pets at Sandals and Beaches Resorts

Tipping at Sandals and Beaches Resorts is generally included for most staff, but not for butlers, spa therapists, photographers (if you purchase photos), or private drivers. In those cases, cash tips ranging from $5 to $50 are appropriate, depending on service and duration. Read More.

Do You Tip at Sandals and Beaches? A Quick Guide

No, there are no casinos at Sandals or Beaches Resorts. A few resorts have casinos nearby, but there is no gambling at Sandals or Beaches.

Read More

No Casinos or Gambling at Sandals Resorts